“How do you put up with this, doc?” She looked at me while I was on the phone. We were waiting for almost ten minutes.
Every time she comes in we go through the same ritual: I ring the PBS Authority hotline, we wait, sometimes for a couple of minutes, and sometimes longer – like today. I always get approval, and then print off the script for her. In the meantime other patients are waiting in the waiting room or trying to get an appointment.
According to the AMA thirty per cent of medical practitioners reported spending ten minutes a day or longer waiting for calls to be answered. So here we are: we have a shortage of doctors and we make them jump through bureaucratic hoops instead of seeing patients.
An estimated 25,000 patient consultations are lost every month while doctors are making phone calls to the PBS Authority hotline. At the same time various reviews have shown that this procedure is unnecessary and does not lead to any savings.
I was very pleased to see the Australian Medical Association submission to the National Commision of Audit earlier this month. The AMA states in the introduction:
Though there has been some recent progress in reducing regulatory burdens in a few areas of medical practice, the amount of regulatory burden and red tape remains excessively high without any real justification. Internal AMA research shows that a large number of GPs spend up to nine hours or more each week meeting their red tape obligations. Every hour a GP spends doing paperwork equates to around four patients who are denied access to their doctor.
The submission focuses on six areas:
PBS phone authorisations.
- Medicare provider numbers
- Medicare payments
- Personally Controlled Electronic Health Records (PCEHR) registration for medical practices
- Centrelink and Department of Veterans’ Affairs documentation requirements
- Chronic Disease Management items under the MBS
Although there are lots of other areas that need improvement, this seems like a good start.